Boot error 3F0

[RUDDYMOB]

Hello, I will start with a few info on the product then pdroceed to my issue. 

Product:

HP Omen Notebook - 15 - 5005np

Some specs:

Processor: Intel core I7-4710HQ

Graphics: gtx 860M

Ram: 16 GB

HDD: 256 GB M.2 SSD

So, suddenly when trying to boot my laptop a boot error appeared (3F0), I proceeded to click "F2" to launch the HP PC Hardware Diagnostic UEFI, and I ran the hard drive quick test and followed with the extensive test, both giving me the same result (smart check: Not Installed, Short DST: Not Installed). I rebooted again and continuesly clicked "F10" to enter the BIOS, from there I did a quick run to check for any unfamiliar changes. The time and date where correct, In boot options legacy was disabled and secure boot was enabled, I proceeded with setting up deafaults and saved and exit. The problem persists. 

After some reasearch online I could have either a faulty/corrupted SSD or it's just disconnected. Before I try to disassemble the bottom cover of the laptop to access the hardware I would like to know a few things;

- Is there any solid guide or video to disassemble my product and reach the ssd safely?(I only found this one  https://www.myfixguide.com/manual/hp-omen-15-disassembly/) 

-what should I look for in terms of any visible damage on the ssd component or its connectors ?

-if so, what would be the specifications on replacing the ssd? So that I don't encounter compatibility issues. 

- I do need to remove a rubber mat cover on the bottom of the laptop to acess the screws, do I need any specific glue in terms of reassembling the rubber mat cover? 

[The_Fossette]

@RUDDYMOB

I reviewed your post and I understand that you are getting 3F0 error when you start the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c06201699

Below is the service guide for your computer and it has all the information related to disassembling the computer and the part numbers.

http://h10032.www1.hp.com/ctg/Manual/c04620176

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[RUDDYMOB]

@The_Fossette

Thank you for approaching my subject. As regards to the steps recommended on your post, I don't pass the 1st step. When in the HP PC Hardware Diagnostics UEFI Utility, I continue to do an Hard Drive Quick Test and my results come as : 

Smart Check: NOT INSTALLED

Short DST: NOT INSTALLED

There is no error code displayed, I am only asked to visit the link: www.hp.com/go/techcenter/PCD/ags . Which I tried accessing with no success.
I've tried disconnecting and reconnecting the battery from the board by removing the base enclosure to get access to it, but I still encounter the same issue. After this, I visited the BIOS and realized the date/time got reset to 2014.
Continued to look in the BIOS for any type of storage device, but non is found.

I've conformed myself with the reality that either my SSD is corrupted/damaged or the actual M.2 slot in the board is not being able to read the drive. 

I will try to test the drive on another operating PC to finally rule out the doubt.

Now coming back to previous questions from the OP;

-what should I look for in terms of any visible damage on the M.2 SSD component or its connectors and motherboard slot ?

-If SSD replacement is decided, what would be the specifications on replacing the M.2 SSD in terms of compatibility?
(i.e. Would this product be compatible: ZP512CM30011 ?)

- After replacing the SSD, can I be sure that the license for windows is still on the bios? will be installing through and USB drive using Microsoft media creation tool for windows 10

Sincerily,

RUDDYMOB

ReplyForward

[The_Fossette]

@RUDDYMOB

Thank you for the update.

If the SSD is bad you can purchase it from HP or from a local store or online and replace it (If you are comfortable). You can download the Windows for your computer from the HP cloud recovery tool and install it on the new hard drive and you should not face any issues with the license.

Below is the service guide for your computer and it has all the part information and the procedure to replace the SSD.

http://h10032.www1.hp.com/ctg/Manual/c04620176

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[RUDDYMOB]

@ The_Fossette

Hello, 

There has been developments on the issue. 

I've went a head to purchase an ssd to replace the supposed unrecognized one mounted on my system, got it from trusted local shop.

Unfortunately the HP cloud recovery tool is not supported in my system as it predates 2016, I comfirmed this through looking up my product id in the supported platforms, So I used the windows usb download tool to create the media file needed to boot windows through the usb. 

After mounting the new ssd and connecting the usb flash drive with the media tool for windows 10 I turned on the laptop and clicked F9 to choose the usb as the boot priority. 

Windows installation started and I was able to select the SSD as the drive to install windows on. The instalation completed and the device rebooted into the usb and ran windows installation again, So I powered down the laptop to removed the usb and powered it on again, clicking F9 to access the boot options but I didn't have any option. Tried restarting and the error 3F0 appeared again. Running HP diagnostics, and using quick test/extended test on the hard drive I get the same results from before. 

So apparently windows tool was able to detect my drive and install the OS, but BIOS is not being able to recognize my drive. 

Is my BIOS corrupted? 

How can I run diagnostics on the BIOS it self? 

Sincerely, 

RUDDYMOB

[Echo_Lake]

@RUDDYMOB

Thank you for posting back.

You cannot run BIOS test in BIOS, if your system BIOS is corrupted then you need to flash the BIOS.

3F0 error refers to hard drive or system OS image failure. The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Raptor227]

It could also be a bad bios.  After a certain time frame all the bios's had to be redone to accomodate new window10 features.  I am running into a similar problem only I can't get bios updates to fully operate.

[RUDDYMOB]

.@Echo_Lake

Thanks for the feedback, while waiting for the reply I realized that best option was to flash the BIOS, I went ahead and gave in my PC for technical support at my local HP Agent, I am not comfortable with flashing the BIOS has it can brick the board if any error occurs. I shared all the information given by HP support and all the attempts I had on resolving the issue.

I will be updating you with any development on the issue as soon as technical support contacts me. I will also share the recovery procedures shared by you with them to speed up their diagnostic process. 

Really appreciate all the attention given on my issue. 

Sincerely, 

RUDDYMOB

[Echo_Lake]

@RUDDYMOB

Thank you for posting back. 

Work on it as per your convenience and keep me posted on the results.

[Raptor227]

Hey how did the techs do?  I finally got a newer version of the bios for mine to take.  Still can't install OS.  I'm starting to think that hp has an imbedded key where only there software quietly unlocks.