-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
"Additionally, there is no USB boot selection for me to choose from when I press F9"
Based on the statement you made, the installation flashdrive is apparently not bootable.
You can verify that by using the Windows DiskPart utility and its commands. Plug in the RUFUS created installation USB flashdrive and follow the tutorial below.
Open an Admin level command line dialogue window and type in Diskpart. Wait until Diskpart is invoked.
Did you use a verified bootable Windows ISO file? Which version of RUFUS did you use? I suggest using Rufus 3.9.1624.
The image shows the settings in RUFUS you need to make to create a bootable Windows installer.
I am curious as to why you did not create an HP Cloud recovery USB flash drive.
If you do that, you can verify that the new SSD is working properly.
Back up your files and all other data first!
Here is a hyperlink to the HP Cloud Recovery page.
https://support.hp.com/us-en/document/ish_4511095-4511141-16
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
"Additionally, there is no USB boot selection for me to choose from when I press F9"
Based on the statement you made, the installation flashdrive is apparently not bootable.
You can verify that by using the Windows DiskPart utility and its commands. Plug in the RUFUS created installation USB flashdrive and follow the tutorial below.
Open an Admin level command line dialogue window and type in Diskpart. Wait until Diskpart is invoked.
Did you use a verified bootable Windows ISO file? Which version of RUFUS did you use? I suggest using Rufus 3.9.1624.
The image shows the settings in RUFUS you need to make to create a bootable Windows installer.
I am curious as to why you did not create an HP Cloud recovery USB flash drive.
If you do that, you can verify that the new SSD is working properly.
Back up your files and all other data first!
Here is a hyperlink to the HP Cloud Recovery page.
https://support.hp.com/us-en/document/ish_4511095-4511141-16
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community