Botched service by Best buy

[mkutt]

I took my laptop to the recommended service center to have the battery replaced. They returned the laptop with screws missing and did not tell me. They lost the screws on the bottom cover. After complaining to PA consumer bureau, they sent me a kit with many screws in it, and none of the fits. My screen hinge is loose, and I'm concerned that the entire computer will fall apart.

I believe that the ball is in your court. If your recommended service center can not handle it, I believe that HP should stand behind its product, even though the warranty has expired.

[VikramTheGreat]

Hi @mkutt,

Welcome to the HP support community.

Sorry to hear about the issue. May I know do you have any case number or which service centre you took the pc for repair? Please note: related to the out-of-warranty product, support will be limited. Do share the details in private, and I will try to find all the help I can.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support