Bottom case

[ajesgo]

Where can I buy a bottom case for a  hp envy 15t j100. The places where the hinge are fixed, were broken. For that reason the screen is not working properly since the hinge are not well attached.

[The_Fossette]

@ajesgo

I reviewed your post and I understand that you want to purchase the bottom case for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in ordering the part.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[ajesgo]

I was not able to get any help from the virtual assistant. Since I'm from Central America, either can not see any number to do a call.
My guarantee is out to date, but I don't want to apply that one, I want to buy the replacement for the piece.

Thanks

[The_Fossette]

@ajesgo

Please look for a private message from me and I have shared the contact details to reach the support team. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Cheers!