Bought laptop with 1TB storage, but it is showing only 118GB

[TanuSri]

Hi,

My HP Pavilion x360 - 14-cd0002ne laptop is supposed to have 1TB Hard drive memory. But I can only see 1 volume which is 118GB under C-drive.

I don't understand, What happened to the remaining memory.

I want to know How I can resolve this issue and make use of the remaining memory.

Thanks for any help anyone can give.

[sandytechy20]

@TanuSri

Welcome to the HP support community.

Follow the below steps to check for free space:-

"This PC" > "Manage" > "Disk Management" and check the real space taking by the recovery partition.

If there is any unallocated disk space, add it to the C drive.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[TanuSri]

Hi @Sandytechy20 ,

Thanks for responding.

I have followed the steps you have mentioned and checked the space in the "disk management", where I can see only a total of 119.23GB.

The unallocated space is just 1.23GB, which is divided as 980MB and 260MB.

I cannot see the remaining 880.77GB.

[sandytechy20]

@TanuSri

Update the BIOS

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[TanuSri]

Hi Sandytechy20,

I have updated the BIOS automatically using HP Support Assistant. It did not help me with the issue I am facing.

The storage spacing is still showing 119GB instead of 1TB. 

Is there any alternate solution that you can recommend me?

Thanks.

[sandytechy20]

@TanuSri

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.