• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-12-2017 09:10 AM

HP Recommended
Product: Hp pavillion power 15 cb
Operating System: Microsoft Windows 10 (64-bit)
I got my new pavillion power 15 today. But when i started to charge it, it was giving a mild continuous electric shock. Also the battery wont charge to 100%. It is stuck at 84% and not charging after that. Also it says 'plugged in not charging', but when i remove and replug it it starts charging but stuck at 84%. Since it is a new laptop should I drain the battery fully first before charging? I am really worried abt the shock as well. Please some help me ASAP.
6 people had the same question
2 REPLIES 2

‎12-13-2017 03:20 PM

HP Recommended

@akimoh

 

Thank you for posting in the HP Support Forums,

 

I have brought your issue to the attention of an appropriate team within HP.

They will contact you shortly and likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-14-2017 06:24 AM

HP Recommended
Thank you Sandy please try to assist me as soon as possible. I would like to know whether it is hardware or software defect as well.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.