I purchased a brand new HP Pavilion - 15-cs3006tx in July (Serial number: [Personal Information Removed], Product number:8LX85PA) which started giving screen flickering problem from day 1. I have raised numerous case IDs related to this issue and have not find any satisfactory solution from the support team. [Personal Information Removed] I have been calling HP support and everytime someone new picks up the phone and I have to explain the problem from the beginning. There is no responsible employee assigned to the ticket who can at least provide me the update/reason why the tickets are closed. For my open tickets, they told me that they are forwarding the ticket to the service center, but they never inform me what happened after that. I have been very disappointed in how the support has handled the case. I have been loyal to HP and this is the first time I am facing so much difficulty in getting a update back from the support team left alone a solution (which I gave up on receiving). All I have asked for was someone from the service center to come and fix my PC. I had done everything support asked me to do such as updating the computer, update the BIOS etc., recording the screen and provide. But support is not willing to provide me an update on what happened after that. I have to call them to find out the update of my ticket. This is a very bad way of handing support tickets where a customer has to proactively call support over and over again to explain and get an update, which they would not like provide to me in the first place. Never seen such a bad support from any product provider, and not expected from HP.
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