Brightening hot keys not function

[ck83-ho_Jason]

Dear Experts,

i bought Zbook studio G3 last week, and found that brighteness and switches the screen image among the display hot keys are not function. the OS before shall be win 7, and now already updated to win10. i have no idea if anything goes wrong with the driver etc...

look forward to hearing you soon : )

Regards,

Jason

[DavidPK]

Hi,

Hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Display adapters - what devices are listed here?

Regards,

DP-K

[ck83-ho_Jason]

Dear DP-K,

In device manager, no expanded display adapters can be found... only display adapters, two devices are listed, intel (R) HD graphics 530 and NVIDIA Quadro M1000M

Regards,

Jason

[DavidPK · Accepted solution]

Hi,

First, try downloading and reinstalling the Intel gpu driver package on the following link.

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=8934841&swItemId=ob_174684_1&swEnvOid=419...

When the reinstallation has completed, restart the notebook.

If the above fails to correct the issue, try downloading and reinstalling the HotKey driver on the link below.

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_173720_1

Regards,

DP-K

[ck83-ho_Jason]

Dear DP-K,

problem resolved!

Many thanks!

Regards,

Jason

[DavidPK]

Hi Jason,

You're welcome

All the best,

DP-K