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‎04-07-2020 11:12 AM

HP Recommended
Product: HP ENVY 15t
Operating System: Microsoft Windows 8.1 (64-bit)

I purchased a loaded up HP Envy 15t to ensure longevity in 2013. As noted by many other users, the hinge on the left side where the display connects to the laptop has broken. There was no "incident", ie. drop, physical event, that caused this. It simply became disconnected after routine use. Of course, it is out of warranty. The laptop still works fine and would have a lot of use left in it if the display wasn't hanging on the left side due to the broken hinge. Given the number of similar reports it seems this is a design defect in these models. Is this fixable?

1 REPLY 1

‎04-08-2020 06:02 PM

HP Recommended

@Schwiegs

 

Welcome to HP Support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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