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JCCRAC
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Broken Hinge Broke My Screen

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HP Pavilion x360 Convertible 14-cd1075nr
Microsoft Windows 10 (64-bit)

Closing my laptop one day caused my screen to break.  Upon further inspection, I found that the hinge was the cause of the problem.  My incident happened right before my 1 yr warranty, however, I didn’t not realize it until after my warranty just expired.  This looks to be a common issues with these laptops, and I’m wondering if anyone has been able to get this issue resolved outside of warrant with consumer law.  Thanks for any help!

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The_Fossette
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@JCCRAC

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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