• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-23-2019 02:33 PM - edited ‎10-25-2019 08:14 AM

HP Recommended
Product: Envy x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

The left hinge of my HP Envy x360 laptop broke, and shortly after it it did the touch screen shattered. 

 

Searching the forum it appears to me that this is a design flaw in the hinge for the Envy x360 series.  I've found several posts with the exact same problem.

However a few of the above posts imply that HP may be doing something about remediation for those affected by this apparent design flaw.

 

I believe my laptop is out of warranty which probably means I have no recourse other than to pay out of pocket for the repair.  However the parts aren't even listed as available on the HP Parts store.  I'm leery of purchasing OEM parts from a 3rd party vendor.

 

Up until this hinge broke I was very happy with the laptop. I even recommended it as a purchase to several people. I've since gone back and rescinded that recommendation because of this design flaw.  Unfortunately one of the people I referred did buy the same model.  I've notified them of this problem.

 

15720128296443833168306698320787.jpg

15720128649471862430176492216087.jpg

 

13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2019 04:02 PM

HP Recommended

@ctswearingen

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-25-2019 04:02 PM

HP Recommended

@ctswearingen

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.