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‎10-23-2019 02:33 PM - edited ‎10-25-2019 08:14 AM

HP Recommended
Product: Envy x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

The left hinge of my HP Envy x360 laptop broke, and shortly after it it did the touch screen shattered. 

 

Searching the forum it appears to me that this is a design flaw in the hinge for the Envy x360 series.  I've found several posts with the exact same problem.

However a few of the above posts imply that HP may be doing something about remediation for those affected by this apparent design flaw.

 

I believe my laptop is out of warranty which probably means I have no recourse other than to pay out of pocket for the repair.  However the parts aren't even listed as available on the HP Parts store.  I'm leery of purchasing OEM parts from a 3rd party vendor.

 

Up until this hinge broke I was very happy with the laptop. I even recommended it as a purchase to several people. I've since gone back and rescinded that recommendation because of this design flaw.  Unfortunately one of the people I referred did buy the same model.  I've notified them of this problem.

 

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14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2019 04:02 PM

HP Recommended

@ctswearingen

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

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1 REPLY 1

‎10-25-2019 04:02 PM

HP Recommended

@ctswearingen

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

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