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‎11-08-2023 02:48 PM

HP Recommended
Product: HP Notebook - 17-by1053dx

Hello,

 

I am hoping to contact an HP representative to assist with this issue. My laptop has a broken hinge which causes the top portion of the body (case) to separate from the bottom portion when closing. I brought my laptop in to Best Buy (HP authorized service dealer) who advised that this issue is a design flaw and happens all of the time. Best Buy sees this issue regularly and  recommended that I contact HP to see if there has been a recall for it to be fixed or if they will stand behind their product and fix it anyway.

 

I attempted to contact HP but can only get routed to the HP Community because my warranty is expired. I am hoping that someone from HP monitors this and can provide assistance. Although the laptop is two years old, it's mostly been used as a desk top and is only opened to turn it on.

 

Your help is appreciated!

Category:
1 person had the same question
1 REPLY 1

‎11-10-2023 06:16 AM

HP Recommended

Hi @Veets1,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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