• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎11-08-2023 02:48 PM

HP Recommended
Product: HP Notebook - 17-by1053dx

Hello,

 

I am hoping to contact an HP representative to assist with this issue. My laptop has a broken hinge which causes the top portion of the body (case) to separate from the bottom portion when closing. I brought my laptop in to Best Buy (HP authorized service dealer) who advised that this issue is a design flaw and happens all of the time. Best Buy sees this issue regularly and  recommended that I contact HP to see if there has been a recall for it to be fixed or if they will stand behind their product and fix it anyway.

 

I attempted to contact HP but can only get routed to the HP Community because my warranty is expired. I am hoping that someone from HP monitors this and can provide assistance. Although the laptop is two years old, it's mostly been used as a desk top and is only opened to turn it on.

 

Your help is appreciated!

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.