Broken Hinge

[Jinglealltheway]

Wow. I did not realize how many people have the same issue with a broken hinge. I babied my laptop and the reward was a broken hinge? I called the authorized dealers in my area. $200.00 for a manufacturing flaw is not acceptable. Help!

[praveenbv]

Hi@Jinglealltheway,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[Jinglealltheway]

I did reach out and after an exhaustive effort, I found an HP authorized service center and was quoted $400.00 for the repair and then tried to sell me a out of warranty plan. I am not willing to pay to fix faulty equipment at the same cost as what I could put into a new laptop. So, is it possible to find out what part/parts I would need to purchase to attempt to fix the machine? 

[BHartwell]

as far as I am concerned this is a manufacturing problem and HP should be repairing these faulty broken hinges for free... you can't make a product that is failing this frequently and not expect people to be mad. at this point they are so faulty that it's only a matter of time before they all break. for the amount of weight those hinges hold using that weak of plastic is a terrible design. HP should be sending me and everyone either new screen assemblies or new computers all together.

[Echo_Lake]

@Jinglealltheway

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today.  

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[SunshineandRose]

I have not received a private message regarding the issue. How long does it normally take for a response?