Broken Key on Keyboard

[VictoriaIDIO]

I have owed my computer for one year only and one of the keys is already broken. The same issue I had with my previous HP laptop.  It is still under a three year warranty and disgustingly this is not covered.  I should have bought a Dell or a MAC given I have had this issue before.  HP have quoted me £531 to fix one key, laughably 25% of the cost of a new laptop.  Before I go and buy an alternative brand and be done with HP please can someone tell me if there is a more reasonable way of replacing one key?  I am a small business owner, paid extra for a business laptop packaging thinking this meant during my warranty things like this would be covered considering I do not have an IT department.  What wasted faith, I have lost trust with the brand. 

[Jerry_57]

Hi @VictoriaIDIO,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that you are facing a broken key on your HP Laptop.

Kindly share the image of the broken key.
 

Please help us by providing the Product serial number or product number in a private message so we can assist further.
 

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