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dkudel
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Message 1 of 2
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Broken Plastics

HP Recommended
HP Laptop 17

Ive had this HP laptop for 2 years now, 2 months into owning it and I had to send it in to get fixed because one hinge broke and the screen was black. Now the back plastics on the screen have broke near the same hinge. Ive tried using the virtual agent with no luck I would like to talk to an actual human who works at HP cause the quality of this laptop has been extreamly dissapointing. 

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @dkudel

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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