Broken Touchpad

[hhiiiiiiiii]

Hello, 

I got my laptop march of this year and since the last few weeks my touchpad has been glitching. First it just didn't detect my finger and how they pointer is jumpy and doesn't respond well. I have tried cleaning it and updating and reinstalling drivers. I think that somehow the touchpad has been damaged? So i was looking to replace it but cannot find the part anywhere online that I need so i was hoping than someone know what the model of touchpad i need for replacement. 

[Irfan_06]

Hi @hhiiiiiiiii,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop touchpad.

Kindly refer to the steps on this link  to troubleshoot the issue.

(If the test fails there is an issue with the hardware and you can skip the below troubleshooting steps)

Refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support