Broken at Hinge - HP ENVY x360

[kangik]

I have seen a lot of other issues online with these HP laptops being broken at the hinge. I don't know where to get help to get this fixed but there have never been issues with the laptop until now. This randomly happened the other day when I opened my laptop up and the screw broke and now the laptop will not shut properly. I have had this laptop for more than 2 years now and I believe the warranty has expired. I have not had any misuse to this laptop and has been in perfect condition until now. How can I get this fixed with no cost because this is just pretty upsetting? I am also a college student and absolutely need this laptop and cannot afford to buy a new one at this moment and would prefer not to anyways since this laptop was already perfect before this issue.

[Raj_05]

Hi @kangik,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[kangik]

Hi sorry, I went to this link you provided but I am not quite sure where I should navigate to get to HP support and the support engineers. Do you mind clarifying? Thanks!

[sandytechy20]

@kangik 

You can check with the service center for further assistance on this.

Here is a link to locate the nearest service center:- Click here

Cheers.

[kangik]

Hello,

I actually did that last week. I went into the nearest Best Buy and they let me know the repair would be anywhere from $300 to $600. Will HP cover this service done on the laptop? Once again, this laptop has not been misused and this unexpectedly happened when I opened my laptop one day to study. Best Buy told me if I have to pay this much, I might as well get a new laptop. For me this is unreasonable as I am a college student and cannot afford this. Also, other than this issue, the laptop is in perfect condition so I would not look to get a new one. Thanks!

[Irfan_06]

Hi @kangik,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the Laptop hardware and may need repair.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support