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- HP Community
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- Broken hinge and casing on HP Envy 17 Inch Laptop

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07-10-2020 03:18 PM
Looking for advice on what to do with my 1.5 year old HP Envy 17 Inch Laptop (which cost me approx £1500).
The right hinge is broken and the casing is coming away. I am worried that my laptop may soon no longer function unless I get it repaired very soon.
Does anyone have any idea if a problem like this can be successfully repaired and quickly? Also how much should I expect to pay to have it repaired....are there HP certified repair centres as I don't want to take my laptop to just anyone (lots of guys who repair PCs etc on the side but no guarantee that they won't damage my laptop for good!)
Due to Covid-19, I need to use my laptop every day to work from home.
With very high demand for laptops and PCs at present, it's not possible to buy a replacement laptop at present anywhere, but then again I would rather not have to shell out £1500 again for a new laptop when my current one is still quite new.
Many thanks,
Emilia
07-11-2020 05:11 PM
@Emilia13 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!
Thank you for visiting the HP Support Community.
Riddle_Decipher
I am an HP Employee
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