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‎08-19-2021 04:10 AM

HP Recommended
Product: Envy x360

The hinge has snapped on my HP ENVY X360 causing the screen to crack. This happened when I simply closed the lid of my laptop. Upon research I have found many others to complain of the exact same problem. The hinges are cheap and faulty. I am a student so need a laptop for my studies however the current cost to get it fixed is aprox £300-400, all for an issue due to a faulty laptop. Having been in contact with HP support I have been told there is nothing they can do. This is disgraceful and I highly recommend that no one buy this laptop. 

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‎08-20-2021 11:53 AM

HP Recommended

@TDuquemin

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

Hope this helps! Keep me posted for further assistance.
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