Broken hinge attachment.

[TheLastPrincess]

Hello,

I bought the 17-BY1008CA less than a year ago. 

Is it possible to have my laptop fixed without charge due to the hinges failing?

The way the laptop has been designed the entire weight of the monitor is resting on two hinges that are attached to cheap plastic.  It is basically designed so that if the laptop is open the weight slowly pulls the screws out of where they are attached and pushes up through the housing causing everything to break. HP must know this.  I can't be the first person to have this happen. It is literally a design flaw.

My laptop sits on my desk or on my lap in my home.  It is lifted by the bottom using two hands.  It has not been abused in any way.   I have to use clamps to hold it together as it has already snapped the housing.  I spent $700 on this laptop it should not break by itself.  I had bought another HP laptop 20 years ago and the same thing happened.  Even planned obsolescence should last longer than 8 months.  I have never had this happen with the multiple Acers and Lenovos that I have owned.

[asmita6658 · Accepted solution]

Hi @TheLastPrincess

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[Royal_Code]

Greetings, 

My issue is similar to several other hinge concerns posted in these forums.

Two days ago(8 months after receiving my laptop back from repairs) the hinge broke a second time.  The first hinge incident occurred just over a year after purchase.

I have never dropped it or handled it roughly.  I used it to read an article for school the other evening, then closed it. The next morning it cracked as I attempted to open it.   The device is now out of warranty, please help!