Broken hinge on HP ENVY x360 Convertible 13-ay0xxx

[Lydiasings]

I bought my HP Envy 360 13-ay0xxx and really enjoyed it until, as I was typing, the hinge popped off and separated the back casing from the screen.  The screen is working still (for now), but the hinge is out and the adhesive that was used to secure it to the back casing has failed.  My warranty is expired for a few months.  I took it in for estimates for a fix and one was $650 and the other was $750.  As a side note, I ordered this product when the supply chains were starting to be disrupted and my order was delayed by 4 months.  I was reassured by HP sales that it would be worth the wait and that I shouldn't cancel my order.  Now I am finding out that this is a common problem.  I am frustrated beyond belief and am confident that if I can't find a reasonable solution I will never purchase another HP product moving forward, or recommend one to my students.  Has anyone else with this issue found a solution?

[sandytechy20]

@Lydiasings 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[Lydiasings]

This issue is unresolved.  Please advise on how best to proceed. I believe that my thread was archived because I couldn't respond in time.  I did initiate another post in the thread.  Usually, I am quick to reply but my computer is broken.

[Raj_05]

Hi @Lydiasings,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Lydiasings]

The link provided takes me back to where I started.  Can you provide me with a contact for a supervisor?  I have wasted hours of my time trying to resolve this issue and starting over from square one, yet again, is not an option. I really do appreciate your timely response Alden4.