Broken hinge/screen on ENVY X360

[Ken976]

To whom it may concern, I opened my laptop today and the Right hinge broke and cracked the screen. I have read that this is an ongoing problem with this model, how can HP help me correct this defect?

[VikramTheGreat]

Hi @Ken976,

Welcome to the HP support community.

I’m really sorry to hear about the hinge failure on your HP Envy x360. I know how frustrating it is, especially when it leads to screen damage. We understand how important it is to have this corrected properly.

HP does provide support for hinge-related issues when the device is within warranty, and even if the warranty has expired, we can still check all available repair options for you.

To move forward, please share the following details in a private message so we can verify your warranty status and create a service case:

• Product Number (P/N)
• Serial Number (S/N)
• Your region/country

Once we have this information, we’ll review the coverage and advise you on the next steps to get your Envy x360 repaired.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support