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‎04-29-2020 12:11 PM

HP Recommended
Product: 2DV75UA
Operating System: Microsoft Windows 10 (32-bit)

8 months after receiving my laptop back from repairs, the hinge has broken a second time.  The first time occurred just over a year after purchase.

I have never dropped it or handled it roughly.  I used it to read an article for school one evening(then closed it), and the next morning it cracked as I attempted to open it.   The device is now out of warranty, please help!

1 REPLY 1

‎05-05-2020 04:22 AM

HP Recommended

Hi @Royal_Code

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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