Broken hinge

[LizzyBB]

My left hinge seems to be broken and I can no longer close the laptop without it leaving the screen border looking completely warped and out of place. I am afraid it will eventually break something inside. I have not opened it to see what is wrong because I'm afraid I won't be able to put it back together. This laptop is just over 2 years old, so fairly new. 

[Riddle_Decipher]

@LizzyBB I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[LizzyBB]

I replied with my information back on 6/30 but have not heard back.  Can you let me know what the status is?  I cannot close the lid to my laptop any more.  Thanks.