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‎04-13-2022 10:01 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ee0013dx
Operating System: Microsoft Windows 11

How do I get repair assistance for a broken left hinge on my HP ENVY x360 Laptop? It is no longer under warranty.

Category:
2 REPLIES 2

‎04-14-2022 05:09 AM

HP Recommended

Hi@cruisedoggie,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing Hinge issues with the HP ENVY X360 Laptop. I apologize for the Inconvenience. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎04-16-2022 07:18 AM

HP Recommended

No, that wasn't a good solution, I called the HP via the link you provided and they quoted me $415 for the left hinge repair. Ridiculous. The laptop is ~6 months out of warranty and this hinge problem seems to have plagued these laptops for years. 

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