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‎09-15-2019 10:07 PM

HP Recommended
Product: HP 17 bs011dx
Operating System: Microsoft Windows 10 (64-bit)

First I'm not sure if I chose the right Board. Second My laptop left hinge is broken, I can only lift the back cover (screen area,) about 1.5-2 inches till it stops lifting. when trying to lift it more than 2 inches there a lot of pressure on the left side and its slowly cracking the back. Is there any way to fix the hinge without taking the top cover? (Keyboard/pad area.)

1 REPLY 1

‎09-16-2019 09:02 AM

HP Recommended

@cotythebrute

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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