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FPU
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Broken hinges are destroying the laptop

HP Notebook - 17-ca0008nf
Microsoft Windows 10 (64-bit)

So this laptop is 1yr  and 4Months old.. and a few months after end of warranty, it's starting to fall apart.

It looks like the hinge broke inside. In turn this lets the hinge block as a whole rotate when opening the lid instead of the hinge doing its work. Result is that said block is breaking open the main body at each lid operation.

There's various bit of plastic (screw holes, securing clips) that are exiting thru the laptop openings (usb ports, optical bay).

Not sure if fully a consequence of the hinge problem, or if overall the plastic used for this laptop ages VERY badly and breaks (and this would include parts of the hinge block, as metal seems scarce overall in this model).

And of course, this laptop has led a sedentary life, no fall, brutal opening etc.

 

I've owner dozens of laptop in my life (i'm an IT worker), i have NEVER seen such a poor build quality and robustness.

 

Is there any acknowledged issue with that model ? Any repair option ?

 

Thanks,


FPU

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Broken hinges are destroying the laptop

@FPU

 

I have gone through your Post and I understand your concerns

 

I will escalate your concerns to the appropriate team. We will need few information

 

I have sent you a private message. Please reply back with the requested information


Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

KrazyToad
I Am An HP Employee

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FPU
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Broken hinges are destroying the laptop

Thanks, I just replied to private msg.

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FPU
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Broken hinges are destroying the laptop

Just to update the community on the outcome :

Support offered a repair bill amounting to half the initial purchase price of the laptop, so a joke entirely, for a piece of equipement that self-destroyed a mere couple of months after end of warranty period.

 

HP, thank you for nothing, this was the last laptop I buy from you. And being the "IT guy" i'm usually the advisor for hardware purchases for family, friends and work so you've lost far more than a single customer.

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation