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‎01-31-2021 11:47 AM

HP Recommended
Product: HP Envy notebook 17-ae051sa
Operating System: Microsoft Windows 10 (64-bit)

Hi, in recent days I've found the laptop getting tougher to open and then yesterday, the plastic where the hinge screws go into have all broken away so now there's nothing to screw in to. I obviously can't open/close th3 laptop now as it's held by one hinge. Looks like I'm gping to need a new case (palm rest) are these available to purchase? Since this has happened I have learnt that this is a common fault which hugely disappointing in a £1000 laptop. Any help would be greatly appreciated. 

1 person had the same question
2 REPLIES 2

‎02-02-2021 03:49 AM

HP Recommended

@DaveSpitz, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎02-02-2021 03:58 AM

HP Recommended

Thank you, I have replied to you pm.

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