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‎10-24-2023 04:26 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2L0AV)
Operating System: Microsoft Windows 11

The bottom left edge of my laptop screen has started cracking and it is getting worse every time I open or shut my laptop. This laptop is around 10 months old and has been used moderately. I can see multiple posts with the same issue and know that this is a known issue from HP. (Pasting links of similar issues here).

 

 

Could you please contact me for next steps on how to resolve this issue.

 

Thanks,

Joji Antony Zacharias

Category:
2 people had the same question
1 REPLY 1

‎10-25-2023 06:40 AM

HP Recommended

Hi @Joji_Z,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand that this is Hardware issue. But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have an option to schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-
HP Community Moderator



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