Broken outer shell and hinge

[MarkL34]

My laptop recently cracked on the outer shell close to the hinge and now the hinge seems to be broken and the laptop can’t open or close properly, it’s bulging when I try to close and it exposes the insides. It hasn’t fallen or been stepped on, it just happened out of no where. It happens to be out of warranty and when i contacted hp assistance I was informed that despite any kind of issue or the gravity it would cost $300-$400 to fix. I need a solution ASAP. Thank you in advance.

[Huffer]

The solution is not inexpensive. Repair is going to cost at least $300-400 so believe it or not that was a fair estimate. 

[MarkL34]

Well thats practically the same price I paid on this laptop I might as well buy a new laptop... not hp this time. This should serve as a warning to anyone out there if your considering getting an hp. 

[asmita6658]

Hi @MarkL34

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Have a great day! 

[MarkL34]

Hi,  I'm not seeing this private message anywhere. Looking forward to hps contact. 

[MarkL34]

Still haven't received that private message yet. 

[MarkL34]

After many days of messaging they ended up not being helpful in the slightest. I was told that the warranty had started way before I even bought the laptop and the only way they would fix it was for between $300-$400.