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‎05-17-2021 08:16 AM

HP Recommended

Closing my laptop HP Pavilion x360 14-cd1075nr, after using it caused my screen to break. I found that this is a common problem due to hinges, seems there is a design issue with the product.

My incident happened right after my 1 yr warranty expired.

Anyone has been able to get this issue resolved outside of warrant with consumer law.  

Thanks for any help!

1 REPLY 1

‎05-20-2021 07:25 AM

HP Recommended

@Gustavo_R
Welcome to the HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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