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‎07-22-2016 05:46 AM

HP Recommended

Hi Velant

 

Just looked on HP forum and there are many posts about cameras not working on your PC and many other HP's

 

I suggest you go back to Device Manager and Imaging Devices and go to the Update Driver, select that. You should then see the following;

 

 

 

 HP1.JPG

 

 

Select Browse my computer etc and you will see;

 

 

HP2.JPG

 

 

Ensure same options selected  and click next

 

 

HP3.JPG

 

Now when I did this for the first time I had a choice of 2 drivers one was the driver that did not work and the other was the driver that did work and I selected that one.

 

I then ensured that was accepted by Device Manager.  I also made sure that I did a RESTART and after that the camera worked. It kept working until I switched off the computer obviously. Switch on again camera did not work but did when I selected RESTART. I lived with this for several months until I discovered Fast Startup and disabled that.

 

Let me know how that goes. I assume Win 7 has the same Device Manager as Win 10

 

Best wishes

 

 

 

 

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