08-24-2019 02:13 PM
My laptop has a bulging battery and I could not find it on the recall list as well as being told that the virtual agent could not access any of my info. It gave me a video out taking out the battery for a Spectre x360. This did not help. The battery is bulging and looks like it will pop, but has been like that for a while now. I cannot take the battery out because it requires a security bit at the moment.
Does anyone know how to remove the hard drives? If so, can I plug them into a desktop PC. There are two SSD 128G drives.
Will HP replace my battery or assist with an issue like this?
08-25-2019 09:49 AM
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