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‎12-24-2018 09:57 PM

HP Recommended
Product: hp 15-bs192od laptop
Operating System: Microsoft Windows 10 (64-bit)

I installed new crucial m.2 nvme 500gb ssd to my  15-bs192od laptop. After installing ssd i started laptop... Laptop was not booting up and smells like burning plastic. Immediate i shut down and checked sticker on ssd was melted.

I removed SSD and started only with existing HDD and booting up normally. Ssd socket on board also smell burnt. No visible damage on board.

 

Please help! Should i try again installing ssd? Will i damage my laptop?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-25-2018 12:05 AM - edited ‎12-25-2018 12:10 AM

HP Recommended

An M.2 sata ssd should work-as long as you didn't damage the port.

Not really sure how you will test for damage to the NVME other than install it into a laptop that supports it. Or buy a NVME to USB adapter and plug it into usb port to check it.

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View solution in original post

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7 REPLIES 7

‎12-24-2018 10:03 PM

HP Recommended

@SudhirJ

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
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‎12-24-2018 11:16 PM

HP Recommended

@SudhirJ

Your laptop has an M.2 SATA-3 slot. No support for NVME SSD. Check the Maintenance and Service Guide:

https://support.hp.com/us-en/product/hp-15-bs100-laptop-pc/16851388/model/18269664/manuals

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‎12-24-2018 11:55 PM

HP Recommended

Thanks @CherylG. After reading your answer i observed M2X3 is written on board beside socket.

 

One more question, If i install m.2 sata ssd will it work?  And how can i check if my nvme ssd is not damaged?

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‎12-25-2018 12:05 AM - edited ‎12-25-2018 12:10 AM

HP Recommended

An M.2 sata ssd should work-as long as you didn't damage the port.

Not really sure how you will test for damage to the NVME other than install it into a laptop that supports it. Or buy a NVME to USB adapter and plug it into usb port to check it.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎12-25-2018 02:17 PM

HP Recommended

Hi  SudhirJ,

 

You received a private message and you replied to the wrong person.  Please 

review and resend your private message with all the requested information to

the correct peron. 

If you need further assistance let me know.

 

Cheers

I work on behalf of HP
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‎04-18-2019 11:33 AM

HP Recommended

Port is not damaged, Installed New M.2 sata SSD and it's working fine. Thanks 🙂

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‎04-18-2019 10:09 PM

HP Recommended

That is good to hear. Thank you for taking the time to let us know your final results.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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