• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
15s-eq2016nq
Microsoft Windows 10 (64-bit)

I am tech illiterate so bear with me for a second. I bought this laptop a couple of days ago and it works flawlessly so far on the software side of things, but I find that, when I put my ear close to the front of the thing, just above the keyboard, I can hear a slight buzzing / static noise. What is that exactly? Is it cause for concern? It does not sound like a fan noise, and I should point out that this laptop has an SSD.

2 REPLIES 2
HP Recommended

@Wedinn 

Understand your concern -- but we here have no way to access or examine the laptop to determine the source of the noise.

 

With an SSD, the only moving part would be the fan -- and if that is vibrating, then it is already failing.

 

I suggest you take the laptop to a local laptop service facility and see if they can provide advice on the noise issue.  IF they suggestion a component failure, you would have to contact your regional HP center to arrange for warranty service and repair.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Before I go on to a service facility, which I would rather not have to do since this is a new laptop, I should mention that I found this online:

 

  • "You may hear the sound of a slight electric current when you place your ear close to the back of the computer. These sounds are normal and are produced by slight vibrations in the computer's capacitor as the electric current/voltage supply changes.
  • You may hear the sound of static when you place your ear close to the computer speakers. This is because the signal-to-noise ratio (SNR) is decreasing in order for the loudness of the speaker to increase. This is a normal phenomenon.
  • If the electric current is loud, it may indicate that the audio driver is faulty.

Could this be the case? It would be most unfortunate if I had to service a 3-day old laptop

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.