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‎12-17-2020 11:05 AM

HP Recommended
Product: HP15
Operating System: Microsoft Windows 10 (64-bit)

Salve , da un po' di tempo il mio notebook HP15-r101nl non rileva più l'unità ottica (CD/DVD). Sul Bios  è presente  nell'elenco delle opzioni di boot. Su gestioni dispositivi solo se metto la spunta su visualizza dispositivi nascosti mi compare l'unità CD/DVD, ma su proprietà mi compare l'errore " Attualmente il dispositivo hardware non è connesso al computer. (codice 45) Per risolvere il problema, connettere di nuovo il dispositivo  al computer".  Allora ho provato a smontare l'unità, a pulire i contatti e rimontarla,  cosa che non ha dato nessun risultato.  Ho aggiornato il bios, eseguito la diagnostica hardware su UEFI  ma non rileva nessun problema. Ho cercato sulle chiavi di registro i filtri upper e lower  per eliminarle, seguendo diverse guide che ho trovato sul web, ma non sono presenti. 

Come ultima prova ho caricato una live di ubuntu su usb, e nemmeno da linux rilevo l'unità.

Avete altre soluzioni da suggerirmi?

Grazie

1 REPLY 1

‎12-17-2020 02:28 PM

HP Recommended

Hi Paolo79

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
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