CD drive is not recognizing any CD/DVD. OS : Windows 10

[TejasSJ]

I have a Pavilion G6-2320tx laptop running WIndows10 OS buid 15063 . I have found out that the CD drive is not reading any CD/DVD I insert in the drive. The CD drive is detected properly, but the CD/DVD is not detected. I am not able read or Write any cd or dvd.

What could be Issue?

Based on previous answers in the forum I have  added the registry subkey  in "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi" . Still its not working.

Please help me fix this issue.

I have Uploaded some images to give a full picture of this problem.

[Riddle_Decipher]

@TejasSJ

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand CD/ Optical drive is not recognizing any CD/DVD though it is being detected on the computer,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to reinstall the drivers for the optical drive?

Did you install any updates from HP website?

(Please do, if you haven't, Click here to find and install).

Before you begin troubleshooting your CD/DVD drive

If your CD/DVD drive can read some types of discs but not discs that were purchased from a store, or those from a music or software company, skip this section and start troubleshooting at Step 1.

If the drive can read many types of discs but cannot read discs that were burned on another computer, read the following:

• First, make sure the disc is able to play back from the computer that was used to burn it. If that computer cannot play it, something is wrong with the disc or the other computer's burn capabilities.

• Make sure the disc type is compatible with both the computer burning the disc and the computer playing the disc (CD-R, DVD+R, etc.). See the HP support document Choosing Compatible Media for Your Optical Drive (in English).

• Make sure the disc burning session was closed after the disc was finished. See the help section in the disc burning software that was used to burn the disc.

• Try burning the disc at a lower speed. Even though the disc type may be compatible with a 16x burn rate, the playback may be much less compatible in other drives. Try burning the disc at 4x before playing it from other computers.

• Make sure that you have tried burning and playing from three different brands of blank discs before troubleshooting the drive.

After you have checked all of these items, if the drive is still incapable of reading discs that were burned from another computer, skip to Step 5.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!