CONFIGFLAG_FAILEDINSTALL unknown device unknown driver; won't update

[os4hwks]

CONFIGFLAG_FAILEDINSTALL 

 0000040

error 28

error 31

unknown device and unknown driver listed in device manager; only info is seems to be USB driver issue! 

[Abhinab_Assists]

Hello os4hwks

Please try Installing the following driver and confirm. This is the Chipset driver- 

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55095.exe

Can you even try providing the PID and VID for the unknown device? Please follow the steps below to obtain that info - 

Click Start, Control Panel, Administrative Tools.
In the right pane, double-click Computer Management.
In the left pane, select Device Manager.
In the right pane, search for the device you want to find the hardware ID.
Right-click on Device and select Properties.
In the Device Properties window, click the Details tab.
From the Property drop down list, select Hardware IDs. A VID and PID number displays in the format:
USB\VID_&PID_\

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You
Abhinab_Assists

[os4hwks]

Details listed in device manager following your steps are:

00000040

CONFIGFLAG_FAILEDINSTALL

Driver:

Driver provider; unknown

driver date; not available

driver version; not available

digital signer; not digitally signed

This all comes from USB wireless keyboard and mouse; latest drivers are there; will not recognize device;  have used keyboard and mouse for 2 yrs and just recently last few days incurred problem.

driver you listed already on system.  I'm lost.  🙂

[Abhinab_Assists]

Hello,

Can we try this one more time with a few changes this time-

Click Start, Control Panel, Administrative Tools.
In the right pane, double-click Computer Management.
In the left pane, select Device Manager.
In Device Manager please highlight the Unknown Device
Right-click on the Unknown Device and select Properties.
In the Device Properties window, click the Details tab on the top.
From the Property drop down list, select Hardware IDs. A VID and PID number displays in the format:
USB\VID_&PID_\

Thank You
Abhinab_Assists

[os4hwks]

as stated before; results when I follow steps your are;

 0000040

 CONFIGFLAG_FAILEDINSTALL

when i open properties; do not get usb/vid/Pid; get above results!

[Aottyza32]

CONFIGFLAG_FAILEDINSTALL