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‎08-21-2021 05:13 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

Dear all,

 

I have a HP Envy x360 model 13-ay0505na which I bought mainly to connect to a dell hub and 2 dell monitors via the USB-C display port.

 

This set up worked perfectly with my previous Dell laptop and other laptops.

 

with the HP the connection using the USB-C port works always and instantly for video and sound but only after few attempts for charging. I do not get any error message on screen.

 

Since it works with other laptops I believe the problem is with my new HP laptop.

 

Do you have any suggestion?

 

Regards,

 

F

Category:
2 REPLIES 2

‎08-21-2021 03:15 PM

HP Recommended
@FRAM777 wrote:

... I have a HP Envy x360 model 13-ay0505na which I bought mainly to connect to a dell hub and 2 dell monitors via the USB-C display port....

@FRAM777 

 

Are they compatible ? The specs of your machine is

 

          https://support.hp.com/au-en/document/c06632405

 

It is compatible with HP USB-C Gen 5 dock.

 

Regards.

BH
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‎08-21-2021 03:47 PM

HP Recommended

yes they are compatible. I bought this HP laptop on purpose. I do not understand why there is this intermittent fault with charging.

If I buy a HP hub I could exclude any incompatibility.

 

Though if incompatible it should not work at all?

 

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