• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-13-2021 07:54 AM

HP Recommended
Product: HP Laptop 15-db0xxx

Device name DESKTOP-HQEDENP
Processor AMD E2-9000e RADEON R2, 4 COMPUTE CORES 2C+2G 1.50 GHz
Installed RAM 8.00 GB (7.47 GB usable)
Device ID 969F4446-DE49-4B40-A979-93251BA6A99A
Product ID 00325-81110-11473-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Edition Windows 10 Home
Version 20H2
Installed on ‎2/‎15/‎2021
OS build 19042.906
Experience Windows Feature Experience Pack 120.2212.551.0

 

Hello. I've recently updated my notebook as per the instructions in this thread: 

Solved: Re: Hard drive failure - HP Support Community - 7904512

 

Everything seems to be working normally, except my CPU is running at 100%. Trying to open a browser to watch Netflix is nearly impossible. Even opening Settings through the WIndows Program list takes a few seconds. Everything just slows down.

 

I'm fully updated through Windows Update and also the HP Support Assistant. Is there anything I am missing? Do I need to purchase a larger memory unit? Is this a common issue with HP and Windows?

 

I'm happy to provide any additional information.

 

Thanks in advance.

2 REPLIES 2

‎04-13-2021 08:43 AM - edited ‎04-13-2021 08:43 AM

HP Recommended

@Shuttersam 

What you are seeing is the CPU being used a lot by some program -- and this has nothing to do with the memory you have, especially since you have 8GB of memory.  So, increasing this to 16GB or more is not going to help.

 

You need to find out what is using the CPU.

 

Open Task Manger, Processes Tab, click on the CPU heading to sort the rows.  Then look at what is using the CPU.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎04-13-2021 08:48 AM

HP Recommended

It is whatever task I have open. It could be  browser or even a folder. CPU shoots up to 100%. It isn’t any one particular program. 

Is there a particular test I could run which targets this kind of problem?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.