CPU overheating, is this normal behaviour?

[Omen_Ryan]

Under normal usage with all exhaust vents unblocked the CPU when at maximum usage 100%, hits 98 degrees celsius, and the CPU has a maximum thermal limit of 100 degrees celsius, this occurs when i play a game that takes full advantage of the hardware, star wars battlefront 2, as i have a GTX 1070 this causes slight throttling and holds back other hardware, 

I have allready spoke to HP on the phone, and on this forum, and through live chat and have had the machine remotley operated on so that software could be installed, and have had the mahcine sent to HP which i assume cleaned the heat sinks and re applied thermal paste, i have only had this machine back for a while and checked the temperatures, 

i feel that this might not be normal and something is wrong, i would appreciate any help or advice, thanks.

[Jeet_singh]

Hi @Omen_Ryan,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!  I understand you are having issues with the notebook overheating. Don't worry I'll do my best to help you with this.

I see that there is another post of yours with the same issue, Here's the link: https://h30434.www3.hp.com/t5/Gaming-Notebooks/CPU-temperatures-seem-high/m-p/6407389#M7016

If you have followed all the steps suggested and still having the issue. I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for possible hardware options 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Omen_Ryan]

Hi, yes I had another post which was solved, I had the laptop sent in to be tested and cleaned, and it was passed and it was sent back to me, I was surprised to see what seems to be very high temperatures a little while after this, and I have only had the laptop back for a short time, I’ll contact HP on the phone and tell them this and see what they say, 

thank you for your help I appreciate it.

[Omen_Ryan]

Ok, I spoke on the phone to a HP technician who said that the as the game is very demanding, its normal, but I continued to play the game and the temperatures reached 100C again and the CPU throttled down by 400 MHz, so I am going to speak again to them to confirm this, I remember researching online and someone had the same problem and asked an Intel representative, and was told it was normal unless the CPU reached 100C and didn't thermal throttle, mine does so I'll tell HP this.

[Jeet_singh]

Hi @Omen_Ryan,

Thank you for replying,
Please take your time and I'm sure they should be able to go ahead and assist you with this issue.
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[Omen_Ryan]

Ok, the product should still be in warranty and I feel like it should have adequate cooling to not reach those temperatures, so I think there is something wrong, especially since i am sure it was cleaned out, thank you for your assistance, I'll contact HP and see what they can do.

[Jeet_singh · Accepted solution]

Hi @Omen_Ryan,

Please contact our HP phone support for further assistance and I'm sure they should be able to address your issue.

If you come across any issues please dont hesitate to reach out to us again.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[Omen_Ryan]

Thank you for helping me out, i have been talking to HP a little and will continue to when i can, im sure a HP technician can tell me if it is normal or not and sort it out, thanks for being in contact with me through the issue, 

Hope you have a fantastic week too!

[Huffer]

100C is definitely too hot and destructive of the hardware. Don't let anyone tell you otherwise.