CPU stuck at 0.39ghz speed

[ammar483]

Hello.
I have an HP Notebook 15-da2004ne which has a very slow speed. I tried many things (Software and Hardware) until I found out that the problem was with processor throttling.
The temperature does not reach 37 ° C, the cooling works well. No power saving settings and still runs at 0.39GHz .
I disabled BD prochot with an tool (I know you shouldn't. I did it for testing). Speed ​​increased up to 1.8GHz
.
Note that it must be at least 2.3 GHz...

Now the device is out of warranty. No problem with temperature reading, I don't have another processor to try (I'm a maintenance technician and have some experience)
Do I get rid of the device and buy another device as simple as that? Or does HP have another opinion?

[CharlieItuah1]

Hi, @ammar483 did you recently upgrade to Windows 11 and if so was the laptop functioning properly before the upgrade?

[ammar483]

As you mentioned "I tried many things (software and hardware)"
The situation is the same on more than one version of Windows 10 and 11

[CharlieItuah1]

See if you can get in touch with HP Support. It may likely be a hardware problem.

Also, if your warranty is still valid, you can use it to get the laptop repaired.

https://support.hp.com/us-en/contact

https://www.hp.com/us-en/contact-hp/contact.html

https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

[ammar483]

I mentioned earlier that the device is out of warranty and I can't contact support.
I think there is an internal problem with the processor. I think the end will be to throw the device off the roof.
Thanks anyway @CharlieItuah1

[CharlieItuah1]

Hi, @ammar483 before you give in, still try to contact HP Support. Your warranty does not need to be valid to contact them. Just see if you can raise a ticket and see if they can at least provide some form of assistance. After then, you can make your final decision about what to do with your laptop.

[ammar483]

I try to contact them by phone but After waiting 6 minutes, the call is disconnected from their side and I am not able to talk over the internet in my case ..
Can help me to buy a processor with a new motherboard?

[CharlieItuah1 · Accepted solution]

Hi, @ammar483 it will most likely pay better if you get a new laptop. The one you are using is giving you a lot of stress.

[ammar483]

What you say is true, but I will find a device from a company that provides support permanently, even if I will pay more
I'm going to throw hp device away because I can't even find a schema diagram for it
thanks alot