CPU temp above 90 degree Celsius in pavilion gaming 15-ec2145ax

[sknasirhussain]

Hi there! My Hp Pavillion Gaming laptop 15-ec2145ax' CPU(Ryzen 5 5600H) keeps reaching a temprture above 90 degrees celsius while under load but the gpu(RTX 3050 4gb) stays stable at 70 degrees. The pc is just 5 months old. I have contacted hp care to resolve this issue. They have cleaned the sinks, have also replaced the thermal paste on the cpu yet nothing seems to affect it. They have run the "designated test" in which they just take laser thermometer and check the body for heat and bing a platic body laptop obviously the temperature shows nothing above the normal range. I have tested the cpu tempratur with the help of omen gaming hub and also with msi afterburner and they both show the same results which is my cpu temprature climbing above 90 degrees. For a laptop this new this is unusual. IDK what to do. Any suggestions?

[sandytechy20]

@sknasirhussain 

Welcome to the HP support community.

I understand that your notebook is heating up, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[sknasirhussain]

Hi! Thanks for the article. I have already cleaned the vents and changed the thermal paste as well of the cpu. But the cpu temp keeps jumping to 90 degrees Celsius whenever it is under stress. I have only the essential apps enabled at startup and my ho coolsense is already turned on. And frankly speaking for a pc of 5 months old it should not even touch 80°C let alone 90°C. If you have any more information about how this can be helped then please let me know. 

[sandytechy20]

@sknasirhussain

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers