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‎08-07-2020 08:08 AM

HP Recommended
Product: Envy x360 (2020)
Operating System: Microsoft Windows 10 (64-bit)

Hi.

 

I'm having an issue with my brand new Envy x360 13 (2020). This has ther Ryzen 7 4700u.

 

On battery power the CPU runs around 45-50c while doing nothing. As soon as I plug in the charger the CPU temp rises pretty much instantly to over 90c and a couple times even hit over 105c which is the max rated temp for this CPU. These temps are literally just while sitting at the desktop. I have noticed that the CPU boosts up to 4000mhz when plugged in, regardless of what I am doing.

 

Windows is up to date and all the latest HP drivers and BIOS have been updated. I have also tried changing power mode (e.g best battery, best performance etc), this didn't make a difference at all.

 

Can anyone help with this so my CPU doesn't melt every time I charge the laptop.

1 person had the same question
3 REPLIES 3

‎08-10-2020 08:10 AM

HP Recommended

@mgaffar

 

I reviewed your post and I understand that the CPU temperature is hitting 90c in idle.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend performing a system test on the computer following the steps in the below article to make sure that there are no hardware issues.

 

https://support.hp.com/in-en/document/c03467259

 

If the hardware test pass, then follow the steps in the below article and perform a system reset.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎08-10-2020 10:48 AM

HP Recommended

I have already done the tests and all results came back ok. I have also tried resetting which did not make a difference.

 

I managed to fix it on my own following this guide https://www.youtube.com/watch?v=tl4Fs-ZjlkA

 

On factory settings the CPU boost is set to 'Aggressive' when the charger is plugged in, I changed it to 'Enabled Efficient' and the cpu temps dropped to mid 50's while charging.

 

Obviously this is just a workaround, HP needs to update/fix drivers so this issue isn't there in the first place.

2 people found this reply helpful
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‎08-10-2020 05:39 PM

HP Recommended

@mgaffar

 

Perfect, I am really glad to hear that!

 

Sure, this should be taken care of in future updates.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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