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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Hi, i want to ask about calibrate battery, in the picture below, what if the laptop dies before the calibration process reaches 100%? Thank you.
HP Recommended
In the image you supplied, that appears to be a memory test (extensive version). You should have the power adapter plugged in.
If you are performing a battery check and the test uses the data it gets from the smart chip in the battery, a calibration should be automatically performed.
If you are having battery issues, you should run the battery test from the BIOS or the HP Smart App.
Pay close attention to the Factory storage capacity in Whr and the Full storage capacity in Whr. If there is a great difference and the full storage capacity is now @70% or less, the main battery should be replaced with a new one.
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