Calibrated my battery but diagnostics says it needs calibration

[lmacmil]

I got a message from the HP Support Assistant saying my battery needs to be calibrated.  I went through the procedure as outlined (charged to 100%, ran the memory test until the computer shut down (about 2 hrs,) charged to 100% again and left if plugged in for several hours before using it.)  I rerun the battery test and it still says the battery needs to be calibrated.  Did I miss something in the calibration procedure?  Will the results be any different if I run it again.  FWIW, I typically keep my battery charge between 40% and 80-85%.  I rarely charge it to 100% and also rarely let it fall below 25%.  Right now the charge is at 90% and time remaining shows 5 hr 22 min.

[Nal_NR · Accepted solution]

Hi @lmacmil,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with your battery,

You have done a fantastic job. 

I would like to know if you are facing any issues with the battery currently.

Is the battery draining quickly while in use?

Are you getting any warning to replace the battery?

Meanwhile, refer to this document and see if you have performed all the steps. 

Try updating the Bios. Click here, also the Windows updates.

Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[lmacmil]

The battery seems to be working fine.  I did the calibration procedure and it still shows it needs to be calibrated.  I will run it again and see what happens.  I have no issues with battery life at this time.

[erico]

Is your laptop's installed the original, genuine HP battery?

[Nal_NR]

Hi @lmacmil,

Sure, appreciate it. Keep me posted.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[lmacmil]

Yes, it's the original battery but the notebook isn't used much, maybe 3-4 hours a week max.

[Nal_NR]

Hi @lmacmil,

I would recommend trying and use it and see if it gets worse or drains quickly, then it might need service or replace the battery. 

Keep us posted if anything in the future.

Take care and have a good day.