Camera and Microphone stopped working after upgraded to Windows 10

[Soul19]

Hello,

1. I have upgraded my OS from Windows 8.1 to Windows 10. Since then my Camera and Microphone Stopped working.

2. Also, does my model ( HP Envy dv7-7323cl ) has Drivers support from HP for windows 10? Because when I looking for Drivers on Hp website and selecting my laptop model its gives only two options to download drivers for Windows 8 and 8.1.

I don't know if going back windows 7 is a good idea?

Thank You,

Mazhar

[vj190425]

Hello ,

please ensure you create a system restore point on the notebook and backup complete data.

http://support.hp.com/us-en/document/c03327545

please check the issue with mutiple applications 

uninstall the camera drivers from device manager 

install the camera drivers from HP RECOVERY MANAGER 

if not then update camera and bios for default OS from HP WEBSITE

http://support.hp.com/us-en

[karthikeyan77]

Hi , 

Here is my suggestion .

HP PCs - Resolving Microphone Problems (Windows 10, 😎

http://support.hp.com/us-en/document/c03421813

HP PCs - Webcam Troubleshooting (Windows 10, 😎

http://support.hp.com/us-en/document/c03430151

Going back  from windows 10 to Windows 7 or Windows 8.1

https://support.microsoft.com/en-us/instantanswers/1235b5b0-bf94-4b77-9cbd-1c1a8337070c/going-back-t...

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!

[Soul19 · Accepted solution]

Hi,

I found the issue. It wasn't about any Windows 10 or any driver.  I recently replaced the screen of my laptop and while replacing it the technician missed one tiny plug to insert into the respective socket near the Webcam area . And that plug is responsible for the functionality of mic and webcam. 

Thank you!