Camera develop white image

[Ridhwan]

My laptop is only 3 weeks old and I have been using the camera for video conference all the while without any issues. Today the camera suddenly went white. Physically, I could see the camera is internally covered by a white tint. Blocking the camera with my thumb cast a shadow. Not sure why that happened since there is no damage to the laptop. I performed the recommended troubleshooting; cycling the camera kill switch, re-installing camera, and updating all the drivers with no solution. Appreciate if anyone could help me out on this.

Left is the camera, covered in a white tint internally. Right is the camera LED light.

Camera image, all white

[Huffer]

Unfortunately that can only be explained as a hardware failure. You are going to have to make a warranty claim I am sorry to say

[Dilip_18]

Hi@Ridhwan,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Envy Notebook camera suddenly went white. It could be a hardware issue on the PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty product as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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