cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
96
Flag Post

Camera not detected even after kill switch is turned on (HP Envy 13)

HP Recommended
HP ENVY - 13t-aq100 CTO
Microsoft Windows 10 (64-bit)

I have an hp envy 13 2019 so it has a webcam kill switch. I last used it around 4 days ago and it worked fine but after that, I turned the kill switch off because I was not using it. Today, I turned the kill switch on (meaning there was a flash on the screen with the camera logo indicating that the camera was on) but the camera app said that there were no cameras attached. I also checked skype and it could not find any cameras. I checked the device manager and there were no cameras/imaging device options. I really need the camera, I hope this could be fixed.

2 REPLIES 2
Highlighted
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

Also I don't know this is useful but a windows update also updated my BIOS automatically. I don't know if the camera was working or not before the BIOS update today but the camera last worked on August 31. 

Reply
0 Kudos
Tags (1)
Highlighted
HP Support Agent
HP Support Agent
9,663 9,665 411 649
Message 3 of 3
Flag Post
HP Recommended

@waterpitcher Welcome to HP Community!

 

I understand that you are facing issues with webcams.

 

Please perform the below steps and check.

 

1) In Windows, search for and open Device Manager. 

2) Expand the Imaging Devices. 

3) Right-click on the HP Webcam and select Uninstall. 

4) Confirm the uninstallation. 

5) Restart the computer to reinstall the Webcam driver. 

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation